Paella LabFluffy Otter Support
Frequently asked questions, and how to contact us.
FAQ
I bought it but can’t use it / I got a new iPhone
In the app, tap Menu → Shop → Restore Purchases. With the same Apple Account you bought it with, you can use it again (there’s no charge).
I can’t go to the tank / I want to remove the ads
The tank and no ads come with the Expansion Pack (one-time purchase). You can buy it from the Tank button at the bottom right, or Menu → Shop.
What happens to my friendship when I change iPhones?
Your friendship and your otter’s name are stored only on that iPhone. They don’t carry over to a new iPhone (purchases come back with Restore Purchases). Save the photos you want to keep to Photos.
There’s no sound
Check that Menu → Settings → Sound is on in the app, and that your iPhone’s volume isn’t turned down.
I want to start over
In the app, Menu → Reset Data clears your friendship and more, and takes you back to the day you first met. The photos you’ve taken stay. This can’t be undone.
Contact
For questions, bug reports, or feedback, please send an email.
If you’re reporting a bug, it helps to include your iPhone model, iOS version, and app version (at the very bottom of the app’s Menu).